Carrum Mobility, the fleet-management services company and part of the CarDekho Group, strengthens its partnership with Uber to manage the fleet for its premium offering ‘Uber Black’ category.
As part of the initial rollout, Carrum has deployed over 250 SUVs across Delhi NCR and Mumbai. This collaboration reflects Carrum’s aim to focus on service excellence, advanced fleet management systems, and professional driver training protocols, aligning with its vision of sustainable, technology-driven urban mobility.
Speaking on the announcement, Mr. Karan Jain, Founder of Carrum, said, “We are pleased to take our partnership with Uber to another stage, as we strengthen our value offering of fleet management services to Uber for its category ‘Uber Black’. The expansion reinforces trust and confidence in our partners.
Commenting on the partnership, Aditya Kapoor, Head, Supply and Electrification, Uber India and South Asia, said, “At Uber, we are dedicated to providing premium riders an exceptional experience through our Uber Black category. Our partnership with Carrum Mobility strengthens our ability to deliver consistent, high quality service with premium comfort.”
Carrum aims to ensure a good standard of service by putting in place daily inspections of both vehicles and driver partners. The company has dedicated teams and tech-enabled systems to monitor and manage performance across its fleet.
To ensure quality service and professionalism, Carrum has implemented training and grooming programs for drivers under this segment. These include clearly defined operating procedures, uniforms, and training sessions. Additionally, there is a certain reward and recognition programs for drivers who adhere to quality and service protocols.
With this expansion, Carrum and Uber aim to redefine the expectations of urban mobility for premium users.