– Social media optimization increased 2x in sales and visitor volume
– In-app retargeting helped drive online conversion into sales
– 40 % shoppers browsed major e-commerce sites through their mobile phones
Criteo, the global leader in digital performance marketing technology, today released its end of year data monitored on major e-commerce platforms. Drawing the change in consumer buying trends in India, Criteo found that online shopping is increasing tremendously due to brand advertising on social media and in-app availability of e-commerce platforms.
Criteo analysed 1.5 million transactions made during peak shopping time, during the year end of 2015 (17th Nov- 31st Dec 2015) to understand consumers’ online browsing and buying behaviour. Criteo noted a maximum visitor uplift of 56 percent, with sales up to 73 percent generated the week before Christmas.
Commenting on the occasion, Dushyant Sapre, Commercial Director, Criteo India said, “India is experiencing a digital revolution. Internet is being consumed by Gen Y and Gen X in tier 2 and tier 3 cities, as well as in villages. For retailers, social media platforms have become a point of interaction with their users, as Indian consumers are spending major time online, accessing social media through hand held devices, notebooks and desktops. “
He added, “Buying today is primarily taking place via smartphones, tablets etc. Thus, from e-commerce, Indian consumers are gradually moving to m-commerce. With such tough competition, brands will stand out only if they provide users a personalised brand experience. With ad-tech companies, brands get the advantage of recognising a potential customer, mapping their online behaviour and reaching them through varied devices throughout the user journey.”
Key findings from Criteo’s analysis include:
· Online traffic to key retailers’ websites increased much earlier, as of mid-November 2015
· Before the Christmas week, an average visitor uplift was seen of 42 percent, which generated a sales uplift of 32 percent
· Criteo states that Social Media Optimization has doubled the increase of visitors’ volume and sales on major e-commerce platforms
· It was analysed that 40 percent shoppers browsed major e-commerce sites through their mobile phones
· 36 percent of buyers browsed retailers’ websites with a different device before making a final purchase
While technological enhancements and introduction of mobile wallets have facilitated the mobile shopping experience, marketers are challenged with targeting consumers across every environment along the path to purchase. Brands can no longer ignore mobile platforms as a primary means to drive e-commerce sales. To boost revenue, retailers must combine a strong mobile web and app presence with personalised mobile retargeting strategies to engage with shoppers wherever and whenever they browse and purchase.